Member FAQ'S
In this section, We will address common questions .
Our goal as a Co Op is to give regular customers access to wholesale / bulk items offered to restaurants and other businesses through a Food distributors catalog. Our Product List will Change Based on Feedback from our members. Members of the Co Op pay a yearly membership fee of $40 to gain access to Our Ordering system. This fee Provides for the clerical logistics to keep the co-op running.
A member of our team reviews each order to confirm membership. Members will need to upload an image of their membership card they received after they paid the annual membership through the "Become a Member" Button on our homepage. Once your order is confirmed by our team. your payment method on file will be processed .Then You will receive an invoice in your email.
After The order to the Distributor has been placed and a order distribution day is scheduled you will receive an email with pick up instructions.
Please Note:
All Orders made without a payment method on file will be canceled.
All Orders made by non members will be canceled
The Prices on our product list will be updated every Friday to reflect the price changes in the distributor’s prices. The prices on our product list have sales tax already included
Once your order is placed you will receive an email with pickup instructions. All member orders are distributed in one day at the date and time listed in your order pickup email.
Orders not picked up on distribution day
If a member is unable to pick up their order other arrangements need to be made with our member service team. After 48 hours all orders that are not picked up will be donated to a local soup kitchen.
To reach our member services team Fill out the contact us form on the website or email:nwamomscoop@gmail.com . You can also call/text 479-430-2550 during normal business hours. Our team member services is here to Address all Co Op related Questions or issues and process all item requests submitted by our members. Member’s will also contact the member services team to make alternate pick-up arrangements for their order if the member is not able to make it to order distribution day.
Order Distribution Day to be determined
